Transform Your Customer Experience and 2.4X Your Business' Value

What if you could increase your business' value by 2.4X just by focusing on one of the six Loyalty Loop drivers?

Would you do it?

A couple of weeks ago, I had to call my cell phone provider to inquire about my bill.

I braced myself for an infuriating hour. Navigating phone trees, listening to light jazz, and wondering how many times the customer service team would transfer me from one rep to another. (Wanna bet how many times the customer service team would put me on "a brief" hold? Three? Six? Twelve?)

I anxiously hit the green call button on my iPhone and sat down, preparing for a long call.

Ring. Ring. Ring. "Hey Andrew...," the voice on the other end said.

Had I misdialed?

Where's that hold music?

Maybe I accidentally called a friend?

Nope. I'd reached a person. A real, live person!

I hung up the phone twelve minutes later. The number of times she placed me on hold? Zero. Times transferred? Zero. Minutes of light jazz? Zilch.

As I went back to work, I wondered: how DO they do it?

So, I started researching how my cell phone provider structures its customer experience and its impact on the bottom line.

Spoiler alert: my cell phone carrier is 2.4X more valuable than the nearest competitor.

What Loyalty Loop driver do they use? What company delivers such a stellar experience?

That's what we're breaking down (while I clean the toilet) on this week's Loyalty Loop.

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First Last

Andrew Davis is the Real Deal!

"I haven’t talked to a person yet that didn’t love Andrew's presentation. He was a big hit, as expected! We especially appreciate all of the time he spent with our attendees. Andrew Davis is the real deal!"

Kelley Shannon

SVP, Marketing and Customer Engagement

Andrew was BY FAR our Best Keynote Speaker Ever

"Andrew was BY FAR our best keynote speaker ever. He is spectacular. He listened to us in our pre-event calls and really customized his presentation to our audience. It made a huge difference!"

Monica Ho

Chief Marketing Officer

Andrew is a Stellar Guest Speaker!

"Andrew is a stellar guest speaker! His positive energy fills the room. Watching our team listen and respond to his session is a joy to behold. In addition, Andrew is so incredibly flexible and adaptable. It is a pleasure to work with someone who rolls with every event's zig and zag."

Lori Grego

Assistant Vice President, Learning & Leadership

Highest-Rated We've Ever Had!

"The promo video, the relatable, creative, and entertaining keynote, and the provocative ideas made Andrew's keynote's among the highest-rated we've ever had! "

William Ortiz

Vice President, Brand & Sales Marketing


"THANK YOU for a fun, best-in-class, genuinely motivational closing keynote for our virtual marketing team meeting! Our team is already thinking of ways to implement your tips and tricks!”

Claudine Orta

Marketing Manager, Sales and Product Marketing

He certainly left an impact on each person there.

“Andrew’s session was extremely engaging, thought-provoking, and entertaining. He certainly left an impact on each person there.”

Scott Newman


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