The Loyalty Loop

One Emotion that Increases Non-Profit Donations - A Marketing Secret!

I've found the best program to lull me to sleep: Nova. The long-running PBS science series is slow, methodical, and rhythmic.

I happened on this revelation when I downloaded the PBS app on my iPad. With one tap, I could explore icy planets, desert fossils, or Arctic sinkholes without a login or donation.

I say donation because the Public Broadcasting Service is a non-profit. People like you and I pledge $120 yearly to keep programs like Nova on the air. (Do we say on the air anymore? Maybe, in the cloud?)

Individual donations make up about 30% of PBS's annual operating budget.

So, have I donated?

No. And a few weeks ago, I started wondering why not.

I'm the perfect candidate for an individual membership, as they call it. I have $120. I use the app daily. I've watched dozens of hours of programming.

Yet still, I couldn't be bothered to open my wallet.

It's not like the team at PBS hasn't tried. I'd estimate that about 60% of the app's content is locked until you become a member.

So, click on a locked episode, and they invite you to unlock it by making a donation.

Very logical.

Except logic isn't going to inspire me to donate.

PBS will have to punch me in the face with an emotional trigger before I contribute to their cause.

Not because I'm miserly. It's because I don't care. Yet. I'm happy to re-watch unlock content - after all, I sleep through most of it.

So, I went on a journey to figure out what emotion PBS could employ to get me out of bed, find my wallet, and enter those 16-digits.

And luckily for you, my not-for-profit marketer, I found the one emotion that can instantly increase donations or change consumer behavior.

So, this week on the #Loyalty Loop, we're taking a journey back to the 1920s to uncover the psychological marketing campaign that saved millions of lives using an unexpected emotion.

What's the emotion & how does it work?

P.S. Hey PBS, if you're watching, I expect an email from you using this simple emotional trigger to inspire me to become a member. I promise I'll go find my credit card.

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Company Name

Buzzing with Energy and Fun

"We absolutely loved having Andrew. Soooo many people enjoyed the session and everybody is still buzzing. Great energy, insight, and fun—the team felt challenged, inspired, and motivated in all the right ways."

Tanya Andreadis

Chief Marketing, Communications & Digital Officer

University of Miami

Exactly What We Hoped For

"Fantastic energy, phenomenal tailoring, and the most creative effort I’ve ever seen from an external speaker. Andrew made the talk feel so personal to the brand... we loved it!"

Devon Valenti

Segment Vice President, Marketing - Transportation & Logistics

Trimble Transportation

Incredible Energy

Andrew brought incredible energy to the room, challenged our thinking, and kept everyone engaged with his humor. He struck the perfect balance between inspiration and practical insight, leaving the group with ideas they could immediately put into action. His session made a lasting impact on everyone in the room.

Stasha Johnston

Senior Vice President Marketing

MONIN Americas

Highest Speaker Score of the Year

"Awesome, lively, and informative presentation and workshop. Andrew received the highest score of the year!"

Alyssa Rhoads

Executive Director

CEO Council of Tampa Bay

All Everyone Was Talking About!

"All anyone was talking about was Andrew's session! He did an amazing job and really brought it. His preparation and understanding of our industry made the talk very effective. Our clients really appreciated it!"

Philip Dolan

Chief Marketing Officer

CINC Systems

A Conference Standout

"We heard from so many attendees that Andrew's presentation was the highlight of the conference, and Drewdini’s song was so fun—a great addition to the morning!"

Jennifer Roush

Vice President of Operations

Texas Travel Alliance

See Andrew Live & In-Person

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Napa, CA

The management summit for NTS Capital.

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Chatham, MA

A conference and networking event for individuals who lead, manage, or are involved in firms serving the luxury home design industry.

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New Orleans, LA

Annual Conference for the Cit and Regional Magazine Association.

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