The Loyalty Loop

3 Ways to Create an Amazing Customer Experience (And 2 of the worst pieces of CX advice.)

What if you attached an emoji to every interaction you have with your clients and customers?

The Emoji Average would sum up your customer experience.

Is it a 😀 ? An 😊 ? Or, maybe an 😕 ?

A couple of weeks ago, I had a customer experience that looked like this:

🙂  🤨  😡   🤬  🤯   😫

The truth is, it could have looked like this:

🤩

So, this week on The Loyalty Loop, we're going to dispel the two most common pieces of customer service advice. Instead, you'll learn the three things anyone - even you - can start doing today to craft a better experience right now.

(Oh, and we'll bake some cookies.)

I'll show you how easy it is to create a 🤩  experience.

Let's Build A Team of Experts

Not sure what the Team of Experts is? Watch last week's Loyalty Loop to find out how one company increased its share price by 2.4 X using this simple strategy.

https://youtu.be/lSNk0GTdMZM

Keep Watching...

Imprinting a Sense of Place on Your Brain

I spent three years crisscrossing America asking business owners what their town is known for.

Do Ads Really Work? (Part 4) What Happens When Your CEO Hates Ads!

Want to know which Fortune 100 CEO hates ads, and what happens when you double your ad budget?

Increase Your Email Subscribers By 55% - How One Company Fixed Their Lead Magnets

How one company increased their email subscribers when they stopped asking for an email address.

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Standout Moment of the Conference!

"Andrew's presentation on 'The Loyalty Loop' was exceptional! His engaging and humorous delivery, combined with profoundly relevant insights, left a lasting impact. It was a standout moment of our conference."

Judy Moreland

SVP/Director of Client Support & Training

It was like the clouds parted!

"Prior to Andrew's presentation, I spent most meetings asking, ""why is this taking so long?"" and ""why this way?!"" Then I attended Andrew's Cube of Creativity presentation, and holy crap! The clouds parted, and I heard angels singing. Andrew's keynote was immediately helpful, engaging, easy to grasp and applicable to different people with different functions and responsibilities. Thank you!"

Jen Brock

Associate Vice President for Marketing and Communications

Andrew Davis is the Real Deal!

"I haven’t talked to a person yet that didn’t love Andrew's presentation. He was a big hit, as expected! We especially appreciate all of the time he spent with our attendees. Andrew Davis is the real deal!"

Kelley Shannon

SVP, Marketing and Customer Engagement

Our audience was riveted...

"With his Cube of Creativity keynote, Andrew managed to combine MBA level insights, Broadway quality theatrics, and current day business issues into a thought-provoking, entertaining presentation. Our audience was riveted and his content was stuff of legends by the end of the conference. I've seen impressive keynote ratings before, but our discerning audience's reviews of Andrew were off the charts!"

Drew McLellan

CEO

"Andrew is a PHENOMENAL speaker!

"Andrew is a PHENOMENAL speaker! His session may honestly be the best I've ever attended. He keeps the audience engaged with the perfect blend of knowledge and showmanship. Even our backstage folks went out of their way to say how kind and professional he is."

Francesca McLin

Director of Content Strategy

Can’t wait to work with him again!

“Andrew’s energy and enthusiasm are contagious even for our audience of 100 CEOs. He ended the day with an excellent talk! Can’t wait to work with him again!”

Jim Schleckser

CEO

See Andrew Live & In-Person

See all of Andrew’s Appearances
Jul
13

Chicago, IL

Annual conference for the IJO which is an organization which only accepts jewelers with the highest ethical standards and superior professional integrity. IJO provides marketing and educational opportunities to members worldwide.

Jul
24

Sarasota, FL

Meeting for boat dealers who sell Bayliner, Trophy and Heyday boats.

Aug
12

Orlando, FL

In addition to networking with colleagues with a proven track record in the industry, attendees will hear from thought-leaders on the state of the RV industry.

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