3 Ways to Create an Amazing Customer Experience (And 2 of the worst pieces of CX advice.)
What if you attached an emoji to every interaction you have with your clients and customers?
The Emoji Average would sum up your customer experience.
Is it a 😀 ? An 😊 ? Or, maybe an 😕 ?
A couple of weeks ago, I had a customer experience that looked like this:
🙂 🤨 😡 🤬 🤯 😫
The truth is, it could have looked like this:
🤩
So, this week on The Loyalty Loop, we're going to dispel the two most common pieces of customer service advice. Instead, you'll learn the three things anyone - even you - can start doing today to craft a better experience right now.
(Oh, and we'll bake some cookies.)
I'll show you how easy it is to create a 🤩 experience.
Let's Build A Team of Experts
Not sure what the Team of Experts is? Watch last week's Loyalty Loop to find out how one company increased its share price by 2.4 X using this simple strategy.
See Andrew Live & In-Person
See all of Andrew’s AppearancesTrinidad & Tobago
The first and only CX event in the Caribbean.
Las Vegas, NV
If you're a writer who loves to create your own stories, wants to protect the worth of your work, and is looking for a group of supportive friends, then Author Nation is for you.
Cape Neddick, ME
NEIRA’s Annual Conference brings our members and sponsors together for education, networking and celebrating the end of a busy season.