3 Ways to Create an Amazing Customer Experience (And 2 of the worst pieces of CX advice.)
What if you attached an emoji to every interaction you have with your clients and customers?
The Emoji Average would sum up your customer experience.
Is it a 😀 ? An 😊 ? Or, maybe an 😕 ?
A couple of weeks ago, I had a customer experience that looked like this:
🙂 🤨 😡 🤬 🤯 😫
The truth is, it could have looked like this:
🤩
So, this week on The Loyalty Loop, we're going to dispel the two most common pieces of customer service advice. Instead, you'll learn the three things anyone - even you - can start doing today to craft a better experience right now.
(Oh, and we'll bake some cookies.)
I'll show you how easy it is to create a 🤩 experience.
Let's Build A Team of Experts
Not sure what the Team of Experts is? Watch last week's Loyalty Loop to find out how one company increased its share price by 2.4 X using this simple strategy.
Keep Watching...
The Most Overrated Ad Buy (Part 3 of 4)
They say one kind of digital advertising delivers 10X the return of a display ad. But I'm skeptical, and maybe you should be too.
The Evolution of Social Media - and How to Cure Your FOMO!
Lately, I've had a sinking feeling that I'm missing out on a NEW next big thing: NFTs. Maybe for you, it's creator coins, blockchain, LinkedIn Live videos, podcasts, or WEB 3.0? Whatever it is, I know we all suffer from digital media FOMO. There IS a cure called The New Media Life Cycle.
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"Andrew made such a great impression at this year’s North Dakota Travel Industry Conference. Not only did Andrew knock the socks off attendees, but Andrew moved the AI discussion from “what and why” to the all important “how.”"
Heather LeMoine
Marketing, Research Manager
North Dakota Government
Raised the Bar... Phenomenal Delivery
"Andrew exceeded my expectations in every aspect: insight, involvement, commitment, energy, engagement – and delivery. It was impactful and phenomenal. A welcome firehose of insights, ideas, and questions. He absolutely nailed it!"
Juliana Slye
Founder, CEO, Chief Public Sector Strategist
GovBizResults
Buzzing with Energy and Fun
"We absolutely loved having Andrew. Soooo many people enjoyed the session and everybody is still buzzing. Great energy, insight, and fun—the team felt challenged, inspired, and motivated in all the right ways."
Tanya Andreadis
Chief Marketing, Communications & Digital Officer
University of Miami
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Devon Valenti
Segment Vice President, Marketing - Transportation & Logistics
Trimble Transportation
Incredible Energy
Andrew brought incredible energy to the room, challenged our thinking, and kept everyone engaged with his humor. He struck the perfect balance between inspiration and practical insight, leaving the group with ideas they could immediately put into action. His session made a lasting impact on everyone in the room.
Stasha Johnston
Senior Vice President Marketing
MONIN Americas
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Alyssa Rhoads
Executive Director
CEO Council of Tampa Bay
See Andrew Live & In-Person
See all of Andrew’s AppearancesTucson, AZ
The Arizona Governor’s Conference on Tourism is the premier education and information-sharing event in the state for travel professionals and destination marketers.
Orlando, Florida
Executive level event that brings together senior leaders with the next generation of leadership talent to elevate the future of foodservice and hospitality.
Fort Worth, TX
Texas Travel Summit is the premier conference for the Texas travel industry.
Andrew Davis is a bestselling author & keynote speaker. He's built and sold a digital marketing agency, produced for NBC and worked for The Muppets. Today, Andrew Davis teaches business leaders how to grow their businesses, transform their cities, and leave their legacy.
