3 Chatbot Marketing strategies You Can Use to Build Better Prospect Relationships and Insight
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Chatbots have the power to help you grow faster and sell more.
They can transform your marketing messages.
They can even reveal the inspiration behind your buyer's journey.
I know this because a 58-year-old chatbot proves it's possible.
(Yes, a chatbot invented in 1966.)
There's one big problem: we hate chatbots.
"I loathe chatbots," says content marketer Andi Robinson. "They're all just super frustrating," she says in response to one of my Instagram posts.
Andi isn't alone.
86% of consumers prefer to interact with a human, according to a survey of 1,000 US Consumers.
We use adjectives like "maddening, impersonal, irrelevant, useless, and superficial" to describe our "AI" experiences.
I have tried to uncover precisely why we feel this way for two years. (Remember Chatbot Theater?)
Then, last week, I encountered the most obnoxious chatbot ever, and in two bloops, I realized why we hate chatbots. (A bloop is the annoying sound a chatbot makes when attempt to grab your attention.)
The B2B Comedy-o-meter
Our chatbots are infuriating because all they do is mansplain.
No one likes a mansplainer.
Oh, and I'll show you the mansplaining chatbot that led to this revelation.
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See Andrew Live & In-Person
See all of Andrew’s AppearancesKingston, Jamaica
Caribbean customer experience summit in Jamaica. It’s time to ditch the old playbook and design experiences people can’t wait to talk about.This Summit is where you’ll learn how.
Louisville, KY
Conference of the Independent Jewelers Organization (IJO).
Tucson, AZ
The Arizona Governor’s Conference on Tourism is the premier education and information-sharing event in the state for travel professionals and destination marketers.
Andrew Davis is a bestselling author & keynote speaker. He's built and sold a digital marketing agency, produced for NBC and worked for The Muppets. Today, Andrew Davis teaches business leaders how to grow their businesses, transform their cities, and leave their legacy.
