Oracle Customer Service Week 2026

Roxana & The Customer Experience Team,

It was wonderful connecting with you about Mission Possible 2025!

I'm so excited that you remembered me from your time at SugarCRM. I love the game day you're planning, and bringing in engaging speakers like last year's magician shows you really understand how to make learning memorable for your support engineers.

As we discussed, I'm excited to present the "Digital Doppelgänger" keynote to inspire your team to embrace AI as something that actually makes their lives easier, not harder. After our 15-minute break, we'll dive into the hands-on workshop where your engineers will build their own doppelgängers to tackle those service requests and make their lives easier and more efficient. By the end, they'll see AI as their secret weapon for keeping customers happy without escalating issues.

Below, you'll find the session description Drewdini and I crafted for the event as well as everything that's included in our fee. You'll also find an overview of the event experiences we've created for over 250,000 attendees in the last decade.

I'm looking forward to making December 2nd an unforgettable event that transforms how your global support team thinks about AI!

Mission accepted!

‍

Andrew Davis
(617) 290-0480

Artificial Intelligence feels like magic.

Draft a smart prompt, and presto! ChatGPT summarizes your service tickets, crafts your customer responses, and prioritizes your support queue. You can even commission Google's Gemini to craft empathetic responses to frustrated customers!

AI is truly awe-inspiring.But most AI-generated customer responses, escalation recommendations, and resolution strategies are generic at best, and nonsense at worst.

That is, until you start building your Digital Doppelgänger.

Your Digital Doppelgänger is your AI-powered support collaborator. Your virtual twin. They're your troubleshooting partner, customer liaison, documentation assistant, and escalation advisor.

Your Digital Doppelgänger isn't just AI.They are IA, Intelligence Augmentation.They don't replace your expertise.They enhance your problem-solving talents.(Of course, they have the power to destroy too.)

In this exhilarating 45-minute session, Andrew Davis (and his Digital Doppelgänger) will show you how to build your very own AI-powered support collaborators. He'll show you the four-step iterative process one savvy marketer uses to augment their unique writing style, saving 39 valuable working hours. You'll even witness AI's power to destroy trust and learn the only way to avoid it.

Most importantly, Andrew will demonstrate why AI can make YOU more valuable than ever.

So, are you ready to create your first Digital Doppelgänger?

Now you've seen how powerful your own Digital Doppelgänger can be, it's time to build one of your very own.

Yes, bring your laptop, open your ChatGPT account, and watch LIVE as Andrew builds an innovative, interactive, productive, and efficient Digital Doppelgänger along with you in less than 35 minutes.

Have a service request that feels like a waste of time to document? Let's ChatGPT it! Learn while we explore what it takes to turn generative AI into the most enthusiastic, friendly, efficient, and intelligent support collaborator you'll ever find.

Are you ready to dive in? Drewdini is.